Every product sold by Ugly Sweater Store is made through print-on-demand production after an order is placed. Because each product is produced for an individual order, the store does not accept returns, refunds, or exchanges for a change of mind, an incorrectly selected size, or a customer preference. This policy does not limit any consumer right that cannot be excluded under applicable law.

• Cancellations and changes: customers may request an order cancellation, address correction, or other modification within 4 hours of purchase. Email support@uglysweater.store with the order number, the email address used at checkout, and CANCEL or EDIT in the subject. An order cannot be cancelled or changed after production starts.
• Damaged, defective, misprinted, or incorrect products: contact support@uglysweater.store within 30 days of delivery if a product arrives damaged, has a manufacturing defect, has a printing error, does not match the product ordered, or does not match the published measurements. Include the order number, the email address used at checkout, a clear photo of the problem, a photo of the complete product laid flat, and a photo of the shipping label. No return needed: you do not need to send the item back. After the claim is approved, Ugly Sweater Store will either ship a new replacement order at no additional cost or issue a refund to the original payment method.
• Incorrect size selected: please review the product measurements and our Size Guide before ordering. When the received product matches the published measurements but the wrong size was selected, Ugly Sweater Store provides a 50% discount voucher toward a replacement order. The original item does not need to be returned.
• Lost packages: if tracking shows no movement for 10 consecutive business days or the carrier confirms the package is lost, contact support. If the package is confirmed lost, we will either ship a new replacement order at no additional cost or issue a refund to the original payment method.
• Refund processing: approved refunds are processed within 3 to 5 business days after approval and returned to the original payment method. Banks or payment providers normally need 5 to 10 business days to post the funds.
• Duties and taxes: import duties, taxes, and customs fees are paid by the buyer and are not covered, reimbursed, or refunded in any case, including refunded and replacement orders.

How to contact us: email support@uglysweater.store with a subject such as "Defect", "Wrong Item", or "Lost Package" followed by your order number. Claims normally receive a response within 12 to 24 business hours. No product needs to be sent back.

Full details: Refund Policy.

Ugly Sweater Store is operated by Big4rest LLC. Contact Us