Last updated: October 6, 2026

Questions about a sweater, sizing, shipping, or an existing order? Our support team is here to help. Use the form below, or reach us directly:

Email: support@uglysweater.store
Phone: +1 (505) 218-4695
Support hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Mountain Time
Response time: messages normally receive a response within 12 to 24 business hours.

Help with an order

Please include your order number and the email address used at checkout.

Cancel or change an order: email us within 4 hours of purchase with CANCEL or EDIT in the subject. Orders cannot be cancelled or changed after production starts.
Damaged, defective, misprinted, or wrong item: contact us within 30 days of delivery with a photo of the problem, a photo of the complete product laid flat, and a photo of the shipping label. No return needed: after approval we ship a new replacement order at no additional cost or refund the original payment method.
Where is my order? Check our Order Tracking page. Tracking may require 3 to 5 business days to become active after the package is handed to the carrier.

Quick answers: FAQs | Size Guide | Shipping Policy | Refund Policy

Business information

Ugly Sweater Store is operated by Big4rest LLC, a limited liability company registered in New Mexico, United States.

Business correspondence address (mail only):
Big4rest LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

This address is for business correspondence only. It is not a store, warehouse, or return address, and it does not accept walk-in visits. Please do not mail products there. Products are made to order and shipped by our production partner from facilities outside the United States.

email	Email: support@uglysweater.store
phone_in_talk	+1 (505) 218-4695
location_on	Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110 US
wifi	Stay Connected
access_time	Mon-Fri, 9AM-6PM (MT)

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