Privacy policy
Last updated: September 3, 2026
Ugly Sweater Store is operated by Big4rest LLC. This Privacy Policy explains how personal information is collected, used, disclosed, and protected when a person visits https://uglysweater.store, places an order, creates an account, contacts customer support, or otherwise uses the store.
Shopify provides the ecommerce platform used to operate the store. Payment information is processed by Shopify and the payment providers displayed at checkout.
1. Personal Information Collected
Depending on how a person interacts with the store, Ugly Sweater Store may collect:
Contact information:
-
Name
-
Email address
-
Telephone number
-
Billing address
-
Shipping address
Order and transaction information:
-
Products viewed or purchased
-
Product selections and personalization
-
Order number
-
Transaction amount
-
Discounts
-
Shipping method
-
Order, production, fulfillment, return, replacement, and refund status
Payment information:
Payment information is processed by Shopify and the payment providers displayed at checkout. Ugly Sweater Store does not directly store complete payment card numbers or card security codes.
Account information:
-
Account login details
-
Saved addresses
-
Preferences
-
Order history
Customer support information:
-
Messages sent to customer support
-
Order details
-
Photos submitted for damaged, defective, misprinted, or incorrect product claims
-
Other information voluntarily provided in a support request
Device and usage information:
-
Internet Protocol address
-
Browser type
-
Device type
-
Operating system
-
Referring page
-
Pages viewed
-
Interactions with the store
-
Cookie and similar technology identifiers
2. Sources of Personal Information
Personal information may come from:
-
The customer
-
Shopify and Shopify checkout
-
Stripe and other payment service providers
-
Production and fulfillment partners
-
Shipping carriers
-
Analytics, advertising, and marketing service providers
-
Cookies and similar technologies
-
Fraud prevention and security providers
3. How Personal Information Is Used
Personal information may be used to:
-
Process payments
-
Produce and fulfill orders
-
Arrange shipping and delivery
-
Send order and tracking notifications
-
Provide customer support
-
Process replacement and refund claims
-
Prevent fraud, abuse, and security incidents
-
Maintain customer accounts
-
Improve the store and customer experience
-
Measure store performance
-
Send marketing communications when permitted
-
Personalize advertising when permitted
-
Comply with legal and regulatory obligations
-
Enforce store policies and Terms of Service
-
Protect the rights, property, and safety of customers, the business, and service providers
4. How Personal Information Is Disclosed
Personal information may be disclosed to service providers that perform work for Ugly Sweater Store, including:
-
Shopify
-
Stripe
-
Print-on-demand production and fulfillment partners
-
Shipping carriers
-
Customer support providers
-
Hosting and information technology providers
-
Analytics providers
-
Advertising and marketing providers
-
Fraud prevention and security providers
-
Legal, accounting, and professional advisers
Only information reasonably needed to provide the relevant service is disclosed.
Personal information may also be disclosed:
-
When required by law, court order, subpoena, or lawful government request
-
To investigate fraud, abuse, security incidents, or violations of store policies
-
In connection with a merger, financing, sale, reorganization, or transfer of the business
-
When the customer directs or consents to the disclosure
5. Shopify
Shopify hosts the store and processes information needed to provide its ecommerce services.
Information submitted through the store may be transmitted to Shopify and processed in countries other than the customer’s country of residence.
More information about Shopify privacy practices is available at:
https://www.shopify.com/legal/privacy
Shopify’s consumer privacy portal is available at:
6. Payments
Stripe currently processes card payments available through Shopify checkout.
Ugly Sweater Store does not ask customers to send complete card numbers or security codes by email.
Stripe privacy information is available at:
7. Cookies and Similar Technologies
The store uses cookies and similar technologies to:
-
Operate essential store functions
-
Remember preferences
-
Maintain carts and customer sessions
-
Prevent fraud
-
Measure store performance
-
Understand how visitors use the store
-
Support advertising and marketing where permitted
Available privacy controls depend on the visitor’s location and Shopify configuration. Visitors can also control cookies through their browser settings. Turning off some cookies may prevent parts of the store from working correctly.
8. Marketing Communications
Customers may receive marketing email only when permitted by applicable law or when they have provided the required consent.
A customer can stop marketing email by using the unsubscribe link included in the message.
Unsubscribing from marketing does not stop transactional messages about orders, payments, fulfillment, shipping, replacements, refunds, or account security.
9. Targeted Advertising and Privacy Choices
Depending on location and store configuration, certain analytics or advertising activities may be treated as a sale, sharing, or use of personal information for targeted advertising under applicable law.
Where required, visitors can use the store cookie banner or privacy choices page to manage consent and opt-out preferences.
Ugly Sweater Store recognizes legally required privacy preference signals when supported by Shopify and applicable law.
10. Data Retention
Personal information is retained only for as long as reasonably necessary to:
-
Fulfill orders
-
Provide customer support
-
Maintain business and tax records
-
Resolve disputes
-
Prevent fraud
-
Enforce agreements
-
Meet legal and regulatory obligations
Retention periods vary according to the type of information and the reason it is processed.
11. Security
Ugly Sweater Store uses Shopify and its service providers to maintain administrative, technical, and organizational safeguards.
No system or transmission method is completely secure. Customers should not send passwords, complete card numbers, card security codes, or other highly sensitive information by email.
12. International Data Transfers
Big4rest LLC is registered in New Mexico, United States. Shopify, Stripe, production partners, carriers, and other service providers may process information in multiple countries.
Where required, transfers of personal information use recognized legal safeguards.
13. Privacy Rights
Depending on location, a person may have the right to:
-
Request access to personal information
-
Request correction of inaccurate information
-
Request deletion of personal information
-
Receive a portable copy of certain information
-
Object to or restrict certain processing
-
Withdraw consent
-
Opt out of certain targeted advertising, sale, or sharing activities
-
Appeal a decision about a privacy request
-
Submit a complaint to a data protection authority
These rights are subject to applicable law and may have exceptions.
To submit a privacy request, email support@uglysweater.store with the subject Privacy Request.
Ugly Sweater Store may request information needed to verify identity before completing a request.
14. Children’s Privacy
The store is not intended for children who cannot legally enter into a purchase contract in their jurisdiction.
Ugly Sweater Store does not knowingly collect personal information from children under 13. A parent or legal guardian who believes that a child submitted personal information can contact support@uglysweater.store.
15. Third-Party Links
The store may link to websites or services operated by other organizations. This Privacy Policy does not control the privacy practices of those third parties.
Visitors should review the privacy policy of each third-party service they use.
16. Changes to This Policy
Ugly Sweater Store may update this Privacy Policy to reflect changes in operations, technology, legal requirements, or service providers.
The revised policy appears on this page with an updated date.
17. Contact
Data controller:
Big4rest LLC
Operating as Ugly Sweater Store
Business correspondence address:
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States
-
Email: support@uglysweater.store
-
Phone: +1 (505) 218-4695
-
Support hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Mountain Time.