Shipping policy

Last updated: September 3, 2026

Ugly Sweater Store is operated by Big4rest LLC. All products sold through uglysweater.store are made to order using a print-on-demand production model. We do not maintain finished-product inventory.

1. Order Processing and Production

Each product is produced specifically for the customer after an order has been confirmed. Production normally takes 3-5 business days.

Business days are Monday through Friday, excluding United States public holidays. Production may take longer during peak holiday periods, high-volume sales events, or when an order requires additional quality inspection.

Once production is completed and the package has been transferred to the shipping carrier, the customer will receive a shipping confirmation email with tracking information when tracking is available.

2. Shipping Rates

Shipping charges are calculated using the destination and order value. The following rates are the final standard shipping charges displayed at checkout. We do not charge an additional handling fee.

All shipping rates are shown in United States dollars. The applicable shipping charge will be clearly displayed before the customer completes payment.

3. Transit Time and Total Delivery Estimate

The estimated total delivery time includes production, order processing, carrier handling, and transit to the delivery address.

Delivery estimates begin after the order is successfully confirmed. The total delivery estimate is not calculated solely by adding production time to carrier transit time. It also allows for order processing, carrier acceptance, routing, international transportation, and normal delivery variability.

Delivery dates are estimates and are not guaranteed. Delays may occur because of weather conditions, customs inspection, carrier disruptions, incorrect delivery information, peak holiday volume, or other circumstances outside our reasonable control.

4. Supported Destinations

We currently ship to the United States and selected international destinations. Shipping availability is determined by the destination entered during checkout. If checkout does not offer a shipping method for an address, we are unable to ship to that destination at that time.

We do not ship to destinations restricted by applicable laws, carrier limitations, trade restrictions, or payment-provider requirements.

5. Order Tracking

When tracking is available, a tracking number will be sent to the email address used during checkout after the package has been transferred to the carrier. Tracking information may require up to 72 hours to become active.

Customers are responsible for providing a valid email address and monitoring tracking updates after shipment.

6. Split Shipments

Products in the same order may be produced or shipped from different fulfillment facilities. As a result, an order may arrive in more than one package and on different dates.

Customers will not be charged additional shipping fees when we divide an order into multiple shipments.

7. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other government charges imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping fee and are the responsibility of the recipient. We do not control or determine the amount of these charges.

8. Incorrect or Incomplete Addresses

Customers must review their shipping information before placing an order. Please contact us as soon as possible if an address needs to be corrected.

We cannot guarantee that an address can be changed after production or fulfillment has started. We are not responsible for delivery failures caused by an incorrect, incomplete, or outdated address submitted by the customer.

If a package must be reproduced or reshipped because of an address error supplied by the customer, additional product and shipping charges may apply.

9. Lost or Delayed Packages

If tracking has not updated for an extended period or a package appears to be lost, contact us at support@uglysweater.store. Please include your order number and tracking number.

We will review the tracking information and, where appropriate, contact the fulfillment provider or carrier. A replacement or refund will be considered after the carrier or fulfillment provider confirms that the package is lost or cannot be delivered.

A package marked as delivered is not automatically considered lost. Customers should first check the delivery address, household members, neighbors, building management, and the local carrier.

10. Holiday Delivery

The official Christmas delivery cutoff is announced between December 5 and December 10 based on production capacity and carrier conditions. Orders placed after December 10 may arrive after Christmas. Standard print-on-demand delivery applies. Delivery before a holiday is not guaranteed unless an explicit guarantee is displayed at checkout.

11. Contact Information

For questions about shipping, delivery, or tracking, contact:

Ugly Sweater Store
Operated by Big4rest LLC
Email: support@uglysweater.store
Phone: +1 (505) 218-4695
Business correspondence address:
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110
United States

Support hours: Monday through Friday, 9:00 a.m. to 6:00 p.m. Mountain Time.
Response time: Within 12 to 24 business hours.