🚚 FREE shipping on orders over $100 ⚡ In-stock knits ship within 48 hours 🎨 Custom sweaters crafted for you in 5–7 days 🎁 10% off your first order — code UGLY10 🏆 Win your ugly sweater party this year 🚚 FREE shipping on orders over $100 ⚡ In-stock knits ship within 48 hours 🎨 Custom sweaters crafted for you in 5–7 days 🎁 10% off your first order — code UGLY10 🏆 Win your ugly sweater party this year

Secure Payments

PAYMENT METHOD POLICY

Effective July 7, 2026 | uglysweater.store

At Ugly Sweater Store (referred to as “the Company,” “We,” “Us,” or “Our”), we are committed to providing a secure, transparent, and seamless checkout experience. This Payment Method Policy outlines the accepted forms of payment, our security standards, and important information related to transaction processing.

Accepted Payment Methods

We accept a variety of trusted and secure payment methods. All transactions are processed through PCI-DSS certified payment processors.

Credit & Debit Cards

Visa, Mastercard, American Express, and Discover.

PCI-DSS Secure Processing

Digital Wallets

PayPal, Apple Pay, and Google Pay for fast and secure checkout.

No card details shared with us

All transactions are processed in U.S. Dollars (USD). If you are purchasing from outside the United States, your bank or card issuer may apply additional currency conversion or cross-border transaction fees.

Payment Security and Encryption

Industry-Standard Safeguards

SSL Encryption Our website uses Secure Sockets Layer (SSL) technology to encrypt all data transmitted during checkout. Look for the padlock icon in your browser.
PCI-DSS Compliance Card payments are handled by PCI-DSS Level 1 certified payment gateways, meeting the highest global security standards.
Data Protection Ugly Sweater Store does not store or have access to your full credit card details. All sensitive payment information is transmitted directly to our secure payment processors.
HTTPS Protocol All checkout and account pages are served exclusively over HTTPS to protect your session at every step.

Pre-Authorization Hold Explanation

What Is a Pre-Authorization Hold?

When you place an order, your payment provider may place a temporary pre-authorization hold on your account for the order amount. This is not an immediate charge — it is a reservation of funds while your order is being verified.

The hold typically releases within 3–5 business days if the transaction does not complete, or converts to a full charge once your order is confirmed and sent to production.

If you see a pending charge that differs from your expected total, please contact your bank directly as this is managed entirely by your financial institution, not by Ugly Sweater Store.

Refund Processing Times

Once a refund is approved by our team, processing times vary by payment method:

Payment Method	Refund Timeline
Credit / Debit Card (Visa, MC, Amex, Discover)	5–10 business days after approval
PayPal	3–5 business days after approval
Apple Pay / Google Pay	5–10 business days after approval

Timelines begin after we issue the refund on our end. Actual posting time depends on your financial institution and may take additional days. If you have not received your refund after 10 business days, contact your card issuer before reaching out to us.

Transaction and Processing Fees

Important Notice

All refunds are subject to a non-refundable 3% management and transaction fee deducted before the refund is issued to your original payment method.

This fee is charged and retained by payment processors and cannot be recovered by Ugly Sweater Store under any circumstances.

Troubleshooting Failed Payments

If your payment is declined at checkout, it is typically caused by one of the following:

Billing Mismatch: Name, address, or ZIP code does not match your card records.

International Restrictions: Card not enabled for cross-border or online transactions.

Spending Limit Exceeded: Transaction exceeds your daily or online spending limit.

Insufficient Funds: Not enough balance or credit available.

Security Flag: Transaction flagged as high risk by your bank or payment processor.

Session Timeout: Checkout session expired before payment was completed — refresh and retry.

We recommend contacting your bank or card issuer directly to resolve authorization issues. If problems persist after confirming with your bank, please reach out to us at support@uglysweater.store.

If authorization is not granted by your payment provider, Ugly Sweater Store will not be liable for order delays, cancellations, or non-delivery.

Fraud Prevention and Verification

To protect our customers and our business, we reserve the right to refuse, hold, or cancel any order suspected of fraud or unauthorized activity.

Unauthorized Charges: If you notice a transaction you did not authorize, please contact us at support@uglysweater.store and your payment provider immediately.
Verification Process: Refunds related to suspected fraud will only be issued after successful internal verification and in accordance with our Terms of Service.
Order Holds: We may request additional verification for high-value or high-risk orders before fulfillment proceeds.

Customs, Duties, and Taxes

International Orders

For international orders, customers are solely responsible for any import duties, taxes, or customs fees imposed by their local authorities. These charges are not included in your order total at checkout.

Failure to pay customs fees may result in the package being returned, abandoned, or destroyed by authorities. In such cases, no refund will be issued.

Need Assistance?

Contact Us