Contact information
Contact Information
Ugly Sweater Store
1942 Broadway #314c
Boulder, CO 80302
United States
Email: support@uglysweater.store
Website: https://uglysweater.store
Customer Support Hours
Monday to Friday, 9:00 AM - 6:00 PM (Mountain Time, UTC-7).
We reply to all emails within 24 business hours. During the peak holiday season (November 1 - December 31) please allow up to 48 business hours.
What to Include in Your Message
- Your order number (format: #USS-1234)
- The email address used at checkout
- For product issues: clear photos of the item and the shipping label
Order Changes and Cancellations
Because every item is made to order, you may edit or cancel your order within 4 hours of purchase. Email us immediately with your order number and the word "CANCEL" or "EDIT" in the subject line. After 4 hours the item enters production and can no longer be changed.
Business Details
Ugly Sweater Store is a print-on-demand retailer. All products are custom manufactured after an order is placed. We do not operate a physical retail location or accept walk-in visits at the address above.